Privacy Policy

Last updated: 1 January 2025

TravelNepal (“we”, “us”, “our”) operates travelnepal.com. This policy explains what data we collect, why, and how we protect it. By using our site you agree to these terms.

1. Information We Collect

Account data — name, email address, and password when you register.
Booking data — travel dates, group size, phone number, and payment records for confirmed bookings.
Usage data — pages visited, search queries, clicks, and device/browser information collected via cookies and server logs.
Communications — emails or messages you send to our support team.

2. How We Use Your Data

To process and confirm bookings and send confirmation emails.
To personalise your experience and show relevant packages.
To send newsletters and promotional emails (you may unsubscribe at any time).
To improve our website through analytics.
To comply with legal obligations.

3. Sharing Your Data

We never sell your personal data. We may share data with:

Tour operators and guides only to the extent necessary to fulfil your booking.
Payment processors (Stripe, Esewa) for secure transaction handling.
Analytics providers (Google Analytics) in anonymised, aggregated form.

4. Cookies

We use essential cookies to keep you signed in, and optional analytics cookies to understand how visitors use the site. You can manage cookie preferences via our Cookie Policy page.

5. Data Retention

Account data is retained for as long as your account is active. Booking data is kept for 7 years for accounting purposes. You may request deletion of your account at any time by emailing privacy@travelnepal.com.

6. Your Rights

Under GDPR and applicable law you have the right to access, correct, port, or delete your personal data. Contact us at privacy@travelnepal.com for any requests.

7. Security

All data is stored on encrypted servers. Passwords are hashed with bcrypt. We use HTTPS across the entire site.

8. Changes

We may update this policy periodically. We will notify registered users via email of material changes.

9. Contact

TravelNepal · Thamel, Kathmandu, Nepal · privacy@travelnepal.com